FREQUENTLY ASKED PRINT QUESTIONS
Q: What type of files do you except?
A: You may send .jpg, .jpeg, .psd, .tif, .tiff, .eps, .ai, .pdf
We prefer you save files as a .pdf or .eps with all fonts outlined.
Also remember to add crop marks and flatten your files before uploading.
Q: What is CMYK?
A: CMYK stands for Cyan, Magenta, Yellow, and Black. This is the industry standard process colors used in full-color offset printing. The combination of these four colors can produce a wide spectrum of colors. Cyan, Magenta, and Yellow combine to create the color, while Black is used to change the shade of the color.
Q: What color mode should my files be?
A: CMYK. We print in CMYK, if we receive files in RGB there will most likely be a color shift and you might not be satisfied with your print job.
Q: What is RGB?
A: RGB stands for Red, Green, and Blue. These are most commonly used with web design, television screens and computer monitors but are not used in offset printing. RGB files should be converted to CMYK prior to uploading. Colors may need to be adjusted after the conversion and may not appear correct on your monitor.
Q: Why should I convert my fonts to outlines?
A: Converting your text to outlines is the most effective way to ensure your typefaces look exactly as you designed them. Once text has been converted to outlines, it can no longer be typeset like standard text layers, so be sure to save your native files accordingly.
Q: What resolution do you recommend?
A: No less than 300dpi. Low resolution files will print pixilated.
Q: How much of a bleed do you need?
A: The bleed should be 1/8" (.125") past the cut line. Anything you don't want cut should be at least .125" away from the cut line. Please include crop marks to insure your print job is cut correctly.
Q: Do you accept Word or Publisher files?
A: We do not accept native Publisher or Word Document files. For older versions of Publisher or word documents, there are several FREE utilities such as PrimoPDF or CutePDF, which allow you to create a PDF document from these applications (or ANY other application). When creating a PDF, please make sure you saving your job as HIGH PRINT QUALITY in CMYK.
FREQUENTLY ASKED WEBSITE QUESTIONS
Q: How do I return to an order I was working on?
A: Returning to an incomplete order can be done by logging into your account. Once logged in, click the My Account tab. Select the Order History to view your incomplete orders. Locate your incomplete order by either date or name, and click the Continue Order button to resume.
Q: Can I reprint/reorder a past order?
A: Yes. You can actually place an order using files from previous orders, and change the order quantity to specifically what you need. You can access previously orderd files by logging in and clicking on the My Account tab. From the menu below, select Manage Designs. Locate the thumbnail image of the file you wish to reuse and click on the Order button below it.
Q: How do I get started with company_name?
A: Getting started is simple. All you have to do is sign up for a user account on our website and you can start placing orders immediately. To do this, click on the sign up button on the homepage and provide your basic contact and login information. Keep your username and password handy, as you will need this information to login each time you wish to place an order.
Q: Can I mix and match fronts and backs of print files?
A: If the front/back page of your document is the same size as the front/back of the document you would like to combine it with, then you can select different pages to mix and match.
Q: What file formats does company_name accept?
A: If you are uploading your own design, we accept PDF files. If you have questions about other types of formats, please feel free to call our customer service line.
Q: Where can I find past invoices?
A: To access past invoices, login to your account as you normally would. Select the My Account tab. In the navigation menu below, click on Account Information. Select Order History from the navigation menu and click on Shipped Orders. You should see a list of all the orders that have been fulfilled with direct links to each order invoice.
Q: How do I change my password?
A: To change your password, login to your account as you normally would. Select the My Account tab. In the navigation menu below, click on Account Information. Your password information is concealed for security purposes, but you can make the necessary changes on this page.
Q: I forgot my password.
A: To have your password emailed to you, click on the link near the login fields called "forgot password?" Then follow the instructions to have your password emailed directly to you.
Q: How do I change my email address?
A: To change your email address, login to your account as you normally would. Select the My Account tab. In the navigation menu below, click on Account Information. You can change any and all of your contact information on this screen.
Q: Can I have my name, company logo and contact information automatically appear in the customizable designs?
A: You can use the User Profiles tool to store your logo and contact information. Login and select the My Account tab. From the menu below, click User Profiles. You can attach any text and imagery that you would like to have automatically populate the templates as you select them.
Q: Can I upload images?
A: Yes. You can upload images in a JPG and PNG format within the design editor.
Q: Can I change font attributes in my design?
A: You can change several aspects of your font including size, treatment and type.
Q: How can I determine when my order shipped?
A: You can determine the status of your order by clicking on the Order History option in the My Account menu. Incomplete, in-process, and shipped orders can be viewed in real time.
